Popular Sanya Tours

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What customers say about us?

We’re sure that our customers’ words talk louder than our own’s. We believe that hearing directly from those who've experienced our China tours is the best way to understand what we’re doing. It's not just about seeing the sights and the tour itself; it's about the whole process, from planning to execution. We highly value all the feedbacks and make them to encourage us to constantly improve our services.

  • Richard and Sylvia
    Richard and Sylvia
    British

    After looking at trip advisor, we picked 3 China based travel agencies who we thought might be able to plan a tour of the area around Beijing. One agency suggested factory tours from the outset whilst another was fairly insistent that we travel overnight by train, but Monica proved to be thoughtful and flexible.
    We have friends in Beijing and so started and ended our trip with them.
    She suggested a day trip to the Great Wall from Beijing plus a tour of Pingyao, Xi'an and Luoyang with 3 bullet train journeys and one plane flight.
    We decided not to go with a couple of her suggestions, but she was comfortable with that and re-jigged the trips to suit.
    The actual guides provided are generally contractors who can work for several agencies depending on the work available. But the choice of which guides to employ still falls on the travel agency (and availability).

    We were also very happy with our guides "Nelson" in Pingyao/Taiyuan, "Grace" in Xi'an and "Frank" in Luoyang as well as the drivers. They all turned up flawlessly on time for every appointment, helped us order lunch and always seemed happy.

    There appear to be one or two 'scams' running with guides taking commission on purchases made. But having ordered an evening dance show + meal at our hotel "Grand New World" our guide in Xi'an certainly earned what ever commission she got by making sure that my meal contained no sugar or MSG/Soy Sauce.

    Chinese drivers seem to learn to all drive at the Kamikaze school of motoring, but the drivers in Pingyao, Xi'an and Luoyang (Frank did his own driving) (also contracted but independently of the guides) did a good job of not frightening us too much.

    Chinese cyclists and motor cyclists don't even follow the correct direction of flow and often drive on the wrong side of the road. Chinese drivers hoot constantly if they want to overtake and can't quite squeeze by!

    Coffee in China generally doesn't seem very good (apart from at the large American chains).

    The Tian yuan kui hostel in Pingyao is an interesting mixture of traditional and modern. The staff were extremely lovely and the food was tasty. The hundreds of recommendations on A3 sheets on the wall in English, French, Italian, Spanish and other languages were also testament to that.

    The Grand New World hotel in Xi'an was a slice of America transported to China. Service was slightly variable. E.g. I had to go to 3 receptionists in order to find the one who was allowed to do checkouts. English from staff was variable though usually adequate.

    The Peony Hotel in Luoyang was also like a slice of America. Our safe would not work as it had no batteries in it. We struggled with language problems for about half an hour to get 4 new batteries to fit into it and then to get the Chinese maintenance lady to fit them right way round.

    The manager agreed a special picnic lunch for our train journey, but I ended up having to explain to francophone Chinese tour guide in French what we needed! But I guess episodes like this make a tour more interesting.

    Many thanks to Monica for arranging this memorable holiday.

    Date of experience: 01/09/2017-13/09/2017
  • Trevor
    Trevor
    Holand

    Our trip to China is really wonderful. we enjoy every bit of it and it is pleasant. Tour guides(Beijing-Cathy,Xian-Allen, Guilin-David,Shanghia-Monica), They are punctual and take care of us until last minute of our departure form China.we are very thankful for them and your company for impressive tour.we will recommend your company and the guides to everyone who wish to tour in China. Thanks a million.

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    Date of experience: 10/05/2018-22/05/2018
  • Alastair
    Alastair
    US

    We just wanted to drop you a note to say what a fantastic time we had. Sunny was an amazing guide - Knowledgeable, friendly, and a true pleasure to be in the company of! Thank you!

    Date of experience: 08/08/2018-08/08/2018
  • Sherrie and Gary Blundell
    Sherrie and Gary Blundell
    the U.S

    Dear Monica,

    Thanks for an extremely well organised tour.It was fantastic to have somebody there to meet us at every airport and to have a seat as planned at every airport.
     
    All our guides were very helpful and spoke good English.
     
    Our favourite was Zoe from xi'an .  She was very flexible and knowledgeable. 
     
    The best hotel was the new world hotel in Xi'an.
     
    The homestay in Guilin was amazing, we couldn't believe the views. Guilin is a beautiful city and our hotel room provided views of the river.  Unfortunately the hostess could not speak English and the host was away on business.  Amber stayed with us until quite late to ensure we were comfortable.  Amber spoke the best English of all our guides.
     
    We saw an incredible acrobatic show in shanghai and would like to thank Tony for changing us to the Circus World show.  We had wonderful seats in the middle of the stage. I think this was the best  show we saw.  The Yangshou river light show was good but 280yuan per person was a little expensive.  It would be good to make you customers aware to the optional tours and how much they cost so that they can plan their time and budget appropriately.
     
    The only disappointment was the Yangtse River Cruise.  We paid for a room to accommodate 3 people.  On arrival we were taken to the room and told that we could squeeze a bed into the room but we should upgrade.  I had to agree, we could not fit into the room if we had another bed in there. A double room was not appropriate for a family of three.  So we had no alternative to upgrade to an Executive room with plenty of room to accommodate 3people.  This room was extremely comfortable but cost 990yuan extra.  We would have preferred to have paid for the correct room first.
     
    As we did not have accommodation vouchers we did not know what was booked so had to believe them that the booked room was inadequate. Lunch was not included on the last day of the cruise as indicated on the itinerary.  The food and service on the cruise was not 5 star and they were regularly trying to upsell us.   Morning Tea and afternoon tea were not included and coffee was extra except at breakfast.  On a 5 star ship you would not have to pay for anything except alcoholic drinks.
     
    Our room in Shanghai was too small to fit our luggage and 3 beds.  Once again we could have upgraded for 100yuan a night. This is definitely something you should consider in the future. We would prefer to pay a little extra to be comfortable but would prefer to be offered this in advance, not on the day of arrival.
     
     
    Regards

    Sherrie and Gary Blundell

    Date of experience: 23/09/2017-08/10/2017
  • Tauras
    Tauras
    Britain

    Hi Alex,

    Sorry for so long salience from my side. Had a lot of work plus business trips ….

    Firstly I want to thank you for perfectly organizing things inside our trip in China. Everything was as agreed except one. If you ask my opinion regarding guides the weakest was in Lhasa and strongest were in Shangri-La and Beijing. If you need details – please ask.

    In my opinion in all areas of life all people can improve. And there is no end to this process. That way I’m writing to you theses small remarks. But if I have to evaluate the services I have received from your company I can state 10 out of 10!

    Once more than you for perfect services!

    Tauras

    Date of experience: 21/05/2018-18/06/2018
  • David and Miriam
    David and Miriam
    United States

    We finally have some free time on our last night in China to thank you for so much. It is with a mixture of joy and sadness that we come to the end of our journey to China. We have become more than just business partners putting together an itinerary for a trip; we've become friends.

    Our first thank you is for the wonderful dinner we had at your place last week. It was one of the highlights of a trip that had so many. We enjoyed the food, meeting Heather, taking a walk around your neighborhood, and having the opportunity to "catch up" on things.

    We also want to thank you for the hard work you put in making the arrangements for us, especially the accommodations for Miriam--the motorized chair (which was a godsend), the walk-in showers in each hotel, easy access to the many sites we saw, including the Great Wall.

    All of the guides--David, Richard, Alex and David, and Stacy--were all great. They were all excellent and in a few days we became very comfortable with each one. It was sad to part ways with them. Alex and David said they want to visit us in Florida.

    Also, all of the drivers were outstanding, though we'll never get used to how the cars and motorcycle weave in and out of traffic.

    Finally: this is not good bye. On occasion we will write to you, not on business, but on a personal note.

    Be well, enjoy living in such a wonderful country. Our fondest wish is for our governments and people to learn to live together in peace and friendship.

    Yours always,

    David and Miriam

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    Date of experience: 01/09/2024-14/09/2024

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