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What customers say about us?

We’re sure that our customers’ words talk louder than our own’s. We believe that hearing directly from those who've experienced our private China tours is the best way to understand what we’re doing. It's not just about seeing the sights and the tour itself; it's about the whole process, from planning to execution. We highly value all the feedbacks and make them to encourage us to constantly improve our services.

  • Laura Wittig
    Laura Wittig
    Honolulu, Hawaii, USA

    Dear Cici,
    I cannot thank you enough for all of your coordination for our trip in Guilin. Mandy and I thoroughly enjoyed Alex Guan, tour guide, and Mr. Jong (the driver). Alex also has a good command of the English language and a good sense of humor. Alex was very attentive, punctual and could easily resolve whatever issue we brought up. I would highly recommend Alex for any tour. He wondered why he wasn’t our guide on Monday at the orphanage and I told him that for some reason a Linn from BLAS got involved for that arrangement and I thought she was with the government in order to get us into the orphanage. Alex told us to call him if there were any problems.

    Laura Wittig02.jpg

    Date of experience: 25/06/2012-11/07/2012
  • Leon
    Leon
    USA

    We just wanted to drop a note here to say what a fantastic time we had in China with China Expedition Tours! All the guides were superb. Especially Sunny in Guilin. He was an amazing guide - Knowledgeable, friendly, and a true pleasure to be in the company of. Thank you so much for the recommendation of The Aroma Tea House in downtown Guilin. It was very beautiful by the lake, we really enjoyed our stay there. Our Beijing guide spoke wonderful English, he was very kind, helpful and extremely polite, we have fond memories of him as our guide. We had so much fun on this trip. Thank you again China Expedition Tours!

    Date of experience: 10/07/2019-31/07/2019
  • Martin
    Martin

    Hi Alex

    Our trip was great, really enjoyed it. Also, both Grace and Li Li (I can't remember her name sorry) were great hosts. The highlight was definitely the Li river trip. Also really enjoyed the visit to the little country village.We took some nice pictures and shared one with you.

    Thanks for setting things up....all worked out very well

     Martin

    Date of experience: 09/08/2015-14/08/2015
  • Ms.Eudora
    Ms.Eudora
    France

    This tour was very pleasant. Everything was well arranged by China Expedition Tour. We enjoyed our time with the driver and the guide. The latter was quite professional and informative, flexible enough to adjust the pal according to our additional and practical requirements. We learned many about Chinese history and got more interested in this emerging nation. I think I may go to China again and I will surely use your service.

    Date of experience: 25/10/2015-04/11/2015
  • Reg Dewhurst
    Reg Dewhurst
    Australia

    Hi Monica.The tour went very well and as I said to Helen.we can never prepare a tour in China so we will be looking  to another 4 or 5 cities to do next time with you help. lease note that what I say below is not critical but for you to give some thought to.

    Beijing:Guide Rock was good in so much as picking us up and listening to what we asked of him in information. He could have been more forward  in pointing out things of interest without us having to ask as I think that is his job and he should be constantly pointing out things of interest for but he spent majority of time talking to the driver  (about what we do not know as it was Chinese)    
          
    Xian:Grace was very good and we learnt so much. The hotel was the best I have
    been in for a long time. My previous 2 visits the hotels were in the centre and only average.

    Guilin:Lizzie kept us informed and entertained. I think  the rice fields tour should be included in your tours as they really enjoyed it.The better rice field tour I have been on twice was unavailable due to road works.
    Shanghai:Guilie was good but could do a little more talking about matters of interest.I think one water town visit is enough as the 2nd is virtually the same as the first.There must be other items of interest in such a large city.

    Thanks again for your interest in our discussion and ging them an insight into China.Best wishes to Alex and the future for the company.
              
    Reg

    Reg Dewhurst02.jpg

    Date of experience: 19/05/2017-31/05/2017
  • Richard and Sylvia
    Richard and Sylvia
    British

    After looking at trip advisor, we picked 3 China based travel agencies who we thought might be able to plan a tour of the area around Beijing. One agency suggested factory tours from the outset whilst another was fairly insistent that we travel overnight by train, but Monica proved to be thoughtful and flexible.
    We have friends in Beijing and so started and ended our trip with them.
    She suggested a day trip to the Great Wall from Beijing plus a tour of Pingyao, Xi'an and Luoyang with 3 bullet train journeys and one plane flight.
    We decided not to go with a couple of her suggestions, but she was comfortable with that and re-jigged the trips to suit.
    The actual guides provided are generally contractors who can work for several agencies depending on the work available. But the choice of which guides to employ still falls on the travel agency (and availability).

    We were also very happy with our guides "Nelson" in Pingyao/Taiyuan, "Grace" in Xi'an and "Frank" in Luoyang as well as the drivers. They all turned up flawlessly on time for every appointment, helped us order lunch and always seemed happy.

    There appear to be one or two 'scams' running with guides taking commission on purchases made. But having ordered an evening dance show + meal at our hotel "Grand New World" our guide in Xi'an certainly earned what ever commission she got by making sure that my meal contained no sugar or MSG/Soy Sauce.

    Chinese drivers seem to learn to all drive at the Kamikaze school of motoring, but the drivers in Pingyao, Xi'an and Luoyang (Frank did his own driving) (also contracted but independently of the guides) did a good job of not frightening us too much.

    Chinese cyclists and motor cyclists don't even follow the correct direction of flow and often drive on the wrong side of the road. Chinese drivers hoot constantly if they want to overtake and can't quite squeeze by!

    Coffee in China generally doesn't seem very good (apart from at the large American chains).

    The Tian yuan kui hostel in Pingyao is an interesting mixture of traditional and modern. The staff were extremely lovely and the food was tasty. The hundreds of recommendations on A3 sheets on the wall in English, French, Italian, Spanish and other languages were also testament to that.

    The Grand New World hotel in Xi'an was a slice of America transported to China. Service was slightly variable. E.g. I had to go to 3 receptionists in order to find the one who was allowed to do checkouts. English from staff was variable though usually adequate.

    The Peony Hotel in Luoyang was also like a slice of America. Our safe would not work as it had no batteries in it. We struggled with language problems for about half an hour to get 4 new batteries to fit into it and then to get the Chinese maintenance lady to fit them right way round.

    The manager agreed a special picnic lunch for our train journey, but I ended up having to explain to francophone Chinese tour guide in French what we needed! But I guess episodes like this make a tour more interesting.

    Many thanks to Monica for arranging this memorable holiday.

    Date of experience: 01/09/2017-13/09/2017

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