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What customers say about us?

  • James
    the U.A

    Dear Jessica,

    My friend and I had a wonderful time trip in China. We were impressed with the quality of the hotels and food, and the knowledge of local tour guides.We learned so much about Chinese history and culture! Your guides were so patient and helpful in answering our questions and accommodating our special requests.

    Our only suggestion would be to allow more free time in each of the cities like relaxing at a cafe to enjoy the atmosphere or strollin in the city street. On the other hand, there is so much to see, so we were glad that the itinerary was full.

    We have already recommended your company to some of our friends. Your well-run service is worth of it.Thanks again for the wonderful experience.

    Best regards,

    J.Marine

    Date of experience: 01/08/2012-11/08/2012
  • Richard and Sylvia
    British

    After looking at trip advisor, we picked 3 China based travel agencies who we thought might be able to plan a tour of the area around Beijing. One agency suggested factory tours from the outset whilst another was fairly insistent that we travel overnight by train, but Monica proved to be thoughtful and flexible.
    We have friends in Beijing and so started and ended our trip with them.
    She suggested a day trip to the Great Wall from Beijing plus a tour of Pingyao, Xi'an and Luoyang with 3 bullet train journeys and one plane flight.
    We decided not to go with a couple of her suggestions, but she was comfortable with that and re-jigged the trips to suit.
    The actual guides provided are generally contractors who can work for several agencies depending on the work available. But the choice of which guides to employ still falls on the travel agency (and availability).

    We were also very happy with our guides "Nelson" in Pingyao/Taiyuan, "Grace" in Xi'an and "Frank" in Luoyang as well as the drivers. They all turned up flawlessly on time for every appointment, helped us order lunch and always seemed happy.

    There appear to be one or two 'scams' running with guides taking commission on purchases made. But having ordered an evening dance show + meal at our hotel "Grand New World" our guide in Xi'an certainly earned what ever commission she got by making sure that my meal contained no sugar or MSG/Soy Sauce.

    Chinese drivers seem to learn to all drive at the Kamikaze school of motoring, but the drivers in Pingyao, Xi'an and Luoyang (Frank did his own driving) (also contracted but independently of the guides) did a good job of not frightening us too much.

    Chinese cyclists and motor cyclists don't even follow the correct direction of flow and often drive on the wrong side of the road. Chinese drivers hoot constantly if they want to overtake and can't quite squeeze by!

    Coffee in China generally doesn't seem very good (apart from at the large American chains).

    The Tian yuan kui hostel in Pingyao is an interesting mixture of traditional and modern. The staff were extremely lovely and the food was tasty. The hundreds of recommendations on A3 sheets on the wall in English, French, Italian, Spanish and other languages were also testament to that.

    The Grand New World hotel in Xi'an was a slice of America transported to China. Service was slightly variable. E.g. I had to go to 3 receptionists in order to find the one who was allowed to do checkouts. English from staff was variable though usually adequate.

    The Peony Hotel in Luoyang was also like a slice of America. Our safe would not work as it had no batteries in it. We struggled with language problems for about half an hour to get 4 new batteries to fit into it and then to get the Chinese maintenance lady to fit them right way round.

    The manager agreed a special picnic lunch for our train journey, but I ended up having to explain to francophone Chinese tour guide in French what we needed! But I guess episodes like this make a tour more interesting.

    Many thanks to Monica for arranging this memorable holiday.

    Date of experience: 01/09/2017-13/09/2017
  • Christina
    Germany

    Dear CET, My wife, son and I just returned from our trip to China, arranged by Monica. I wanted to jot a note to tell you how impressed and appreciative I was with the services that she provided. From the first email, through the final itinerary, through the execution of the trip, she was an absolute professional. She provided expert advice, helping me craft an itinerary to my needs. In the process she became as much a friend as a Travel Advisor. The trip was handled to perfection, no doubt a tribute to her expert planning and follow-up on the all the details. I asked for specific qualifications on the guides and in most of the cases it was spot on. All of the guides met the minimum expectations, and most of them far exceeded the expectations. I had an opportunity to use a number of different travel agencies in China, but it was her proactive and prompt responses, with very good information that made the difference. She is absolutely terrific -- I can't say enough positive things about her. Sincerely,

    Date of experience: 09/07/2016-12/09/2016
  • Arty
    Germany

    We took the private Li River hiking tour from China Expedition Tours in October 2019. For us it was a very spontaneous decision. We contacted the company just 1 day before the trip but everything ended up being just perfect! They reacted quickly, everything was organized as promised incl. convenient payment method. So, in the morning our private English-speaking guide - Alex was expecting us at the lobby of our hotel. The driver was also waiting for us in the spacious and very clean car parked in front of the hotel. 
    The hiking itself was brilliant. Firstly, we visited the panoramic spots, where we really enjoyed the breathtaking views of Li River and mountains from above. Than the driver dropped us with Alex at one of the villages, where we started our journey along the river through ancient villages, local farms, wild nature and peacefulness. We went the paths you have absolutely no chance to find on your own as they were hidden in the woods and mountains. Alex was so helpful and informative! He showed us many interesting things (such as ancient paths, the cotton and mandarine fields, etc.) and explained a lot about local culture and way of life. He answered every single question we asked and was taking care of us on every stage of our journey. We made a stop for brunch and shared the food with each other on the peaceful riverbank. On late afternoon we arrived to designated place where the driver was already waiting for us to bring us back to our hotel. We asked Alex to give us advice, where to buy a tasteful tea from Guilin. He was glad to show us his favorite local tea store, where we could enjoy delicious teas and get the insights into tea culture of China. 
    Don't hesitate to book this hiking tour! it's worth every penny!! 
    We would like to thank China Expedition Tour and especially Alex from the bottom of our hearts for this unbelievable experience! We hope to be able to see him again in the future and take another tour with China Expedition Tour also in other cities of China.

         Arty.jpg      Arty02.jpg

    Date of experience: 15/10/2019-15/10/2019
  • Martin

    Hi Alex

    Our trip was great, really enjoyed it. Also, both Grace and Li Li (I can't remember her name sorry) were great hosts. The highlight was definitely the Li river trip. Also really enjoyed the visit to the little country village.We took some nice pictures and shared one with you.

    Thanks for setting things up....all worked out very well

     Martin

    Date of experience: 09/08/2015-14/08/2015
  • Laura Wittig
    Honolulu, Hawaii, USA

    Dear Cici,
    I cannot thank you enough for all of your coordination for our trip in Guilin. Mandy and I thoroughly enjoyed Alex Guan, tour guide, and Mr. Jong (the driver). Alex also has a good command of the English language and a good sense of humor. Alex was very attentive, punctual and could easily resolve whatever issue we brought up. I would highly recommend Alex for any tour. He wondered why he wasn’t our guide on Monday at the orphanage and I told him that for some reason a Linn from BLAS got involved for that arrangement and I thought she was with the government in order to get us into the orphanage. Alex told us to call him if there were any problems.

    Laura Wittig02.jpg

    Date of experience: 25/06/2012-11/07/2012

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