What customers say about us?
We’re sure that our customers’ words talk louder than our own’s. We believe that hearing directly from those who've experienced our private China tours is the best way to understand what we’re doing. It's not just about seeing the sights and the tour itself; it's about the whole process, from planning to execution. We highly value all the feedbacks and make them to encourage us to constantly improve our services.
-
![Trevor]()
Trevor
HolandOur trip to China is really wonderful. we enjoy every bit of it and it is pleasant. Tour guides(Beijing-Cathy,Xian-Allen, Guilin-David,Shanghia-Monica), They are punctual and take care of us until last minute of our departure form China.we are very thankful for them and your company for impressive tour.we will recommend your company and the guides to everyone who wish to tour in China. Thanks a million.
Date of experience: 10/05/2018-22/05/2018 -
![Reg Dewhurst]()
Reg Dewhurst
AustraliaHi Monica.The tour went very well and as I said to Helen.we can never prepare a tour in China so we will be looking to another 4 or 5 cities to do next time with you help. lease note that what I say below is not critical but for you to give some thought to.
Beijing:Guide Rock was good in so much as picking us up and listening to what we asked of him in information. He could have been more forward in pointing out things of interest without us having to ask as I think that is his job and he should be constantly pointing out things of interest for but he spent majority of time talking to the driver (about what we do not know as it was Chinese)
Xian:Grace was very good and we learnt so much. The hotel was the best I have
been in for a long time. My previous 2 visits the hotels were in the centre and only average.Guilin:Lizzie kept us informed and entertained. I think the rice fields tour should be included in your tours as they really enjoyed it.The better rice field tour I have been on twice was unavailable due to road works.
Shanghai:Guilie was good but could do a little more talking about matters of interest.I think one water town visit is enough as the 2nd is virtually the same as the first.There must be other items of interest in such a large city.Thanks again for your interest in our discussion and ging them an insight into China.Best wishes to Alex and the future for the company.
Reg
Date of experience: 19/05/2017-31/05/2017 -
![Paul &Kerry]()
Paul &Kerry
the U.KDear Sue, Sorry that I didn't reply you immediately. Below is my evaluation of the tour. We were happy with the service of the tour guide, they varied in abilities, but they all tried very hard to please us. The best guide was Summer in Xi'an. She was very professional, her English was excellent and her knowledge of Xi'an and the archaeological details were impressive. We were also impressed with the guide in Beijing for his knowledge of history. Drivers in general were well educated persons with good knowledge of traffic and safe driving. Cars were clean and showed good mechanical conditions. The hotel of the three cities were all comfortable and humanized. In Beijing, the Pecking Duck left me great impression, and the Tian'anmen Square were so crowed. Many people of China came to visit this square. Xian was a ancient capital. The noodle there are delicious, and I still miss the food there. Jade Buddha Temple, Yuyuan Garden, Oriental Pearl TV Tower and Shanghai Museum were worthy of going. The traffic of Shanghai was relatively better than that of Beijing, I considered. The laat stop to Guilin was also fantastic, and we plan to visit other cities of China in the future. This time, we had a very enjoyable experience with China Expedition Tours, my husband and I would definitely use CET again for our next trip in China. Sincerely, Paul &Kerry Williams
Date of experience: 25/08/2016-06/09/2016 -
![Earl]()
Earl
U.K.The quality of the trips was generally good. The best experience was hiking on the Great Wall in Beijing. All guides were professional, service oriented and well trained. All guides had a fairly good command of English, some better, some less. The normal communication went well. We were very much pleased with Alex, our guide in Shanghai, who gave us very useful and to the point information. We very much appreciated his great sense of humor. All cars were clean and the drivers were always punctual and did their best to bring us safely to the visit sites. The whole trip was extremely well organized. Everything went smoothly without incidents and we are fully satisfied with the organization provided by CET. Best regards,
Date of experience: 04/09/2016-01/11/2016 -
![Sherrie and Gary Blundell]()
Sherrie and Gary Blundell
the U.SDear Monica,
Thanks for an extremely well organised tour.It was fantastic to have somebody there to meet us at every airport and to have a seat as planned at every airport.
All our guides were very helpful and spoke good English.
Our favourite was Zoe from xi'an . She was very flexible and knowledgeable.
The best hotel was the new world hotel in Xi'an.
The homestay in Guilin was amazing, we couldn't believe the views. Guilin is a beautiful city and our hotel room provided views of the river. Unfortunately the hostess could not speak English and the host was away on business. Amber stayed with us until quite late to ensure we were comfortable. Amber spoke the best English of all our guides.
We saw an incredible acrobatic show in shanghai and would like to thank Tony for changing us to the Circus World show. We had wonderful seats in the middle of the stage. I think this was the best show we saw. The Yangshou river light show was good but 280yuan per person was a little expensive. It would be good to make you customers aware to the optional tours and how much they cost so that they can plan their time and budget appropriately.
The only disappointment was the Yangtse River Cruise. We paid for a room to accommodate 3 people. On arrival we were taken to the room and told that we could squeeze a bed into the room but we should upgrade. I had to agree, we could not fit into the room if we had another bed in there. A double room was not appropriate for a family of three. So we had no alternative to upgrade to an Executive room with plenty of room to accommodate 3people. This room was extremely comfortable but cost 990yuan extra. We would have preferred to have paid for the correct room first.
As we did not have accommodation vouchers we did not know what was booked so had to believe them that the booked room was inadequate. Lunch was not included on the last day of the cruise as indicated on the itinerary. The food and service on the cruise was not 5 star and they were regularly trying to upsell us. Morning Tea and afternoon tea were not included and coffee was extra except at breakfast. On a 5 star ship you would not have to pay for anything except alcoholic drinks.
Our room in Shanghai was too small to fit our luggage and 3 beds. Once again we could have upgraded for 100yuan a night. This is definitely something you should consider in the future. We would prefer to pay a little extra to be comfortable but would prefer to be offered this in advance, not on the day of arrival.
RegardsSherrie and Gary Blundell
Date of experience: 23/09/2017-08/10/2017 -
![Terry Findy]()
Terry Findy
AustraliaGuilin and Yangshou were our favorite part of our trip to China.The scenery was breathtaking and the river cruise down the river was the highlight of our trip. Our tour organizer Chanel with China Expedition was beyond amazing! She would make sure to point out every detail, took great care of us and was truly wonderful. I can't praise her enough and would recommend anyone to ask for arrange tour.The countryside in Yangshou is beautiful and we rode mopeds around the fields and mountains. We spent one night at the Yangshou Mountain Retreat hotel on the river and wished we could have spent another couple of nights there. It is on a perfect spot on the river with the beautiful mountains as a backdrop. So relaxing!
Date of experience: 20/06/2018-23/06/2018
