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What customers say about us?

We’re sure that our customers’ words talk louder than our own’s. We believe that hearing directly from those who've experienced our private China tours is the best way to understand what we’re doing. It's not just about seeing the sights and the tour itself; it's about the whole process, from planning to execution. We highly value all the feedbacks and make them to encourage us to constantly improve our services.

  • Richard and Sylvia
    Richard and Sylvia
    British

    After looking at trip advisor, we picked 3 China based travel agencies who we thought might be able to plan a tour of the area around Beijing. One agency suggested factory tours from the outset whilst another was fairly insistent that we travel overnight by train, but Monica proved to be thoughtful and flexible.
    We have friends in Beijing and so started and ended our trip with them.
    She suggested a day trip to the Great Wall from Beijing plus a tour of Pingyao, Xi'an and Luoyang with 3 bullet train journeys and one plane flight.
    We decided not to go with a couple of her suggestions, but she was comfortable with that and re-jigged the trips to suit.
    The actual guides provided are generally contractors who can work for several agencies depending on the work available. But the choice of which guides to employ still falls on the travel agency (and availability).

    We were also very happy with our guides "Nelson" in Pingyao/Taiyuan, "Grace" in Xi'an and "Frank" in Luoyang as well as the drivers. They all turned up flawlessly on time for every appointment, helped us order lunch and always seemed happy.

    There appear to be one or two 'scams' running with guides taking commission on purchases made. But having ordered an evening dance show + meal at our hotel "Grand New World" our guide in Xi'an certainly earned what ever commission she got by making sure that my meal contained no sugar or MSG/Soy Sauce.

    Chinese drivers seem to learn to all drive at the Kamikaze school of motoring, but the drivers in Pingyao, Xi'an and Luoyang (Frank did his own driving) (also contracted but independently of the guides) did a good job of not frightening us too much.

    Chinese cyclists and motor cyclists don't even follow the correct direction of flow and often drive on the wrong side of the road. Chinese drivers hoot constantly if they want to overtake and can't quite squeeze by!

    Coffee in China generally doesn't seem very good (apart from at the large American chains).

    The Tian yuan kui hostel in Pingyao is an interesting mixture of traditional and modern. The staff were extremely lovely and the food was tasty. The hundreds of recommendations on A3 sheets on the wall in English, French, Italian, Spanish and other languages were also testament to that.

    The Grand New World hotel in Xi'an was a slice of America transported to China. Service was slightly variable. E.g. I had to go to 3 receptionists in order to find the one who was allowed to do checkouts. English from staff was variable though usually adequate.

    The Peony Hotel in Luoyang was also like a slice of America. Our safe would not work as it had no batteries in it. We struggled with language problems for about half an hour to get 4 new batteries to fit into it and then to get the Chinese maintenance lady to fit them right way round.

    The manager agreed a special picnic lunch for our train journey, but I ended up having to explain to francophone Chinese tour guide in French what we needed! But I guess episodes like this make a tour more interesting.

    Many thanks to Monica for arranging this memorable holiday.

    Date of experience: 01/09/2017-13/09/2017
  • Mr. Gulbara
    Mr. Gulbara
    U.S.A

    Thank you for offer the 14 days China tour, it's amazing! everything is amazing! the hotels,the attractions, travel guides,drivers..... we will recommend you to all our friends. tks again.

    Date of experience: 10/04/2018-23/04/2018
  • Todd A Hall
    Todd A Hall
    the U.S

    Hi,Monica,

    The trip was awesome!Every guide was an excellent ambassador for their city every place except for Guangzhou . Our guide, Louis, didn't take us to the tower there. I thought it was included with our tour...but I didn't question him. Also the hotel was not in a fun location and a bit unsettling.

    So overall, we had a great time with Randy, Rock, Ruby, Tiger and Ann.  While in Guilin, Tiger thought we were not having fun because of the rain; actually that made it more fun and gives us a fun story to share with friends, but I think that is why we didn't meet you.

    Can you do us a favor and give Tiger this email address, we would love to thank him more!

    Thanks and keep smiling!

    Todd and Tom

    Todd A Hall02.jpg

    Date of experience: 16/05/2017-03/06/2017
  • Yang G
    Yang G
    Australia

    We had the best time ever in Yang shuo and Guiling. All thanks to Alex Guan! He is so professional, kind, sense of humour, looked after me and my family so well! I'm planning to take groups of my friend and students to China soon, and hoping to let them have a great experience like I did. Will recommend Alex and his colleagues to ensure a well organised, considered, and enjoyable trip! Thanks so much Alex!

    Date of experience: 2024-01-05
  • Alastair
    Alastair
    US

    We just wanted to drop you a note to say what a fantastic time we had. Sunny was an amazing guide - Knowledgeable, friendly, and a true pleasure to be in the company of! Thank you!

    Date of experience: 08/08/2018-08/08/2018
  • Ms. Caligaris
    Ms. Caligaris
    Australian

    I would like to say thank you for the wonderful trip you planned for us. We loved every part of it and must compliment you on your wonderful organization, excellent guides and drivers and how smoothly everything went. We have recommended CET to anyone who has expressed interest in a trip to China and we know that without your organization we would not have had the wonderful time we did. We were able to enjoy the whole trip knowing that we would be taken care of and the standard of the guides and drivers was all we could ask for. Our trip to China will be remembered forever Once again thank you for your efforts and organization with our trip to your fascinating and hospitable country.

    Date of experience: 03/05/2018-22/05/2018

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