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  • Sherrie and Gary Blundell
    the U.S

    Dear Monica,

    Thanks for an extremely well organised tour.It was fantastic to have somebody there to meet us at every airport and to have a seat as planned at every airport.
     
    All our guides were very helpful and spoke good English.
     
    Our favourite was Zoe from xi'an .  She was very flexible and knowledgeable. 
     
    The best hotel was the new world hotel in Xi'an.
     
    The homestay in Guilin was amazing, we couldn't believe the views. Guilin is a beautiful city and our hotel room provided views of the river.  Unfortunately the hostess could not speak English and the host was away on business.  Amber stayed with us until quite late to ensure we were comfortable.  Amber spoke the best English of all our guides.
     
    We saw an incredible acrobatic show in shanghai and would like to thank Tony for changing us to the Circus World show.  We had wonderful seats in the middle of the stage. I think this was the best  show we saw.  The Yangshou river light show was good but 280yuan per person was a little expensive.  It would be good to make you customers aware to the optional tours and how much they cost so that they can plan their time and budget appropriately.
     
    The only disappointment was the Yangtse River Cruise.  We paid for a room to accommodate 3 people.  On arrival we were taken to the room and told that we could squeeze a bed into the room but we should upgrade.  I had to agree, we could not fit into the room if we had another bed in there. A double room was not appropriate for a family of three.  So we had no alternative to upgrade to an Executive room with plenty of room to accommodate 3people.  This room was extremely comfortable but cost 990yuan extra.  We would have preferred to have paid for the correct room first.
     
    As we did not have accommodation vouchers we did not know what was booked so had to believe them that the booked room was inadequate. Lunch was not included on the last day of the cruise as indicated on the itinerary.  The food and service on the cruise was not 5 star and they were regularly trying to upsell us.   Morning Tea and afternoon tea were not included and coffee was extra except at breakfast.  On a 5 star ship you would not have to pay for anything except alcoholic drinks.
     
    Our room in Shanghai was too small to fit our luggage and 3 beds.  Once again we could have upgraded for 100yuan a night. This is definitely something you should consider in the future. We would prefer to pay a little extra to be comfortable but would prefer to be offered this in advance, not on the day of arrival.
     
     
    Regards

    Sherrie and Gary Blundell

    Date of experience: 23/09/2017-08/10/2017
  • Richard and Sylvia
    British

    After looking at trip advisor, we picked 3 China based travel agencies who we thought might be able to plan a tour of the area around Beijing. One agency suggested factory tours from the outset whilst another was fairly insistent that we travel overnight by train, but Monica proved to be thoughtful and flexible.
    We have friends in Beijing and so started and ended our trip with them.
    She suggested a day trip to the Great Wall from Beijing plus a tour of Pingyao, Xi'an and Luoyang with 3 bullet train journeys and one plane flight.
    We decided not to go with a couple of her suggestions, but she was comfortable with that and re-jigged the trips to suit.
    The actual guides provided are generally contractors who can work for several agencies depending on the work available. But the choice of which guides to employ still falls on the travel agency (and availability).

    We were also very happy with our guides "Nelson" in Pingyao/Taiyuan, "Grace" in Xi'an and "Frank" in Luoyang as well as the drivers. They all turned up flawlessly on time for every appointment, helped us order lunch and always seemed happy.

    There appear to be one or two 'scams' running with guides taking commission on purchases made. But having ordered an evening dance show + meal at our hotel "Grand New World" our guide in Xi'an certainly earned what ever commission she got by making sure that my meal contained no sugar or MSG/Soy Sauce.

    Chinese drivers seem to learn to all drive at the Kamikaze school of motoring, but the drivers in Pingyao, Xi'an and Luoyang (Frank did his own driving) (also contracted but independently of the guides) did a good job of not frightening us too much.

    Chinese cyclists and motor cyclists don't even follow the correct direction of flow and often drive on the wrong side of the road. Chinese drivers hoot constantly if they want to overtake and can't quite squeeze by!

    Coffee in China generally doesn't seem very good (apart from at the large American chains).

    The Tian yuan kui hostel in Pingyao is an interesting mixture of traditional and modern. The staff were extremely lovely and the food was tasty. The hundreds of recommendations on A3 sheets on the wall in English, French, Italian, Spanish and other languages were also testament to that.

    The Grand New World hotel in Xi'an was a slice of America transported to China. Service was slightly variable. E.g. I had to go to 3 receptionists in order to find the one who was allowed to do checkouts. English from staff was variable though usually adequate.

    The Peony Hotel in Luoyang was also like a slice of America. Our safe would not work as it had no batteries in it. We struggled with language problems for about half an hour to get 4 new batteries to fit into it and then to get the Chinese maintenance lady to fit them right way round.

    The manager agreed a special picnic lunch for our train journey, but I ended up having to explain to francophone Chinese tour guide in French what we needed! But I guess episodes like this make a tour more interesting.

    Many thanks to Monica for arranging this memorable holiday.

    Date of experience: 01/09/2017-13/09/2017
  • Christina
    Germany

    Dear CET, My wife, son and I just returned from our trip to China, arranged by Monica. I wanted to jot a note to tell you how impressed and appreciative I was with the services that she provided. From the first email, through the final itinerary, through the execution of the trip, she was an absolute professional. She provided expert advice, helping me craft an itinerary to my needs. In the process she became as much a friend as a Travel Advisor. The trip was handled to perfection, no doubt a tribute to her expert planning and follow-up on the all the details. I asked for specific qualifications on the guides and in most of the cases it was spot on. All of the guides met the minimum expectations, and most of them far exceeded the expectations. I had an opportunity to use a number of different travel agencies in China, but it was her proactive and prompt responses, with very good information that made the difference. She is absolutely terrific -- I can't say enough positive things about her. Sincerely,

    Date of experience: 09/07/2016-12/09/2016
  • Alastair
    US

    We just wanted to drop you a note to say what a fantastic time we had. Sunny was an amazing guide - Knowledgeable, friendly, and a true pleasure to be in the company of! Thank you!

    Date of experience: 08/08/2018-08/08/2018
  • Terry Findy
    Australia

    Guilin and Yangshou were our favorite part of our trip to China.The scenery was breathtaking and the river cruise down the river was the highlight of our trip. Our tour organizer Chanel with China Expedition was beyond amazing! She would make sure to point out every detail, took great care of us and was truly wonderful. I can't praise her enough and would recommend anyone to ask for arrange tour.The countryside in Yangshou is beautiful and we rode mopeds around the fields and mountains. We spent one night at the Yangshou Mountain Retreat hotel on the river and wished we could have spent another couple of nights there. It is on a perfect spot on the river with the beautiful mountains as a backdrop. So relaxing!

    Date of experience: 20/06/2018-23/06/2018
  • Trevor
    Holand

    Our trip to China is really wonderful. we enjoy every bit of it and it is pleasant. Tour guides(Beijing-Cathy,Xian-Allen, Guilin-David,Shanghia-Monica), They are punctual and take care of us until last minute of our departure form China.we are very thankful for them and your company for impressive tour.we will recommend your company and the guides to everyone who wish to tour in China. Thanks a million.

    Trevor2.jpg Trevor.png


    Date of experience: 10/05/2018-22/05/2018

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